Privacy Policy

This policy applies to the current version of the Ultimate Swag website.

Ultimate Swag (“Ultimate Swag,” “we,” “us,” or “our”) is a family-owned custom apparel shop located at 207 Talbert Rd, Mooresville, NC 28117. We respect your privacy and collect only the information we need to quote, produce, and deliver your order. This policy explains what we collect, how we use it, and the choices you have.

Information We Collect

• Quote and contact form information. Your name, email address, phone number, company or organization, project details, and the date you need your order.
• Uploaded artwork and files. Logos, images, and other files you send us so we can create a mock-up or produce your order.
• Email opt-ins. If you check the newsletter box, we record your consent and email address so we can send occasional updates and offers.
• Basic technical information. Standard web data such as browser type, device type, referring page, and pages viewed.

We do not collect payment card details through this website, and we do not knowingly collect information from children.

How We Use Your Information

• To prepare your free mock-up and quote and to answer your questions.
• To produce, fulfill, and deliver your order.
• To contact you about your project by phone or email.
• To send newsletters or promotions if you opted in.
• To improve our website, services, and customer experience.

We do not sell or rent your personal information.

Text Messaging (SMS)

Ultimate Swag is operated by Live Lucky Real Estate, LLC. When you opt in, we send order and account (customer care) text messages only: order and quote updates, proof approvals, delivery notices, and review requests. Consent is optional, unchecked by default, and collected only through our SMS opt-in page at /optin. Message frequency varies. Message and data rates may apply. You can text STOP at any time to opt out and HELP for help. We never sell or share your mobile number, and we do not use purchased lists. Consent to receive text messages is not a condition of any purchase. See our Terms of Service for the full SMS program terms.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Cookies and Analytics

Our website may use cookies and similar technologies to keep the site working properly and to understand, in aggregate, how visitors use it. Analytics data helps us see which pages are helpful and where visitors have trouble — not to identify you personally. You can block or delete cookies in your browser settings, though some parts of the site may not work as intended if you do.

Third-Party Services

We use a small number of trusted service providers to run this website and our shop — including website hosting, secure file storage for artwork, email delivery for form notifications and auto-replies, website analytics, and our separate online store and design tool. These providers receive only the information needed to perform their service. Links to third-party sites (such as our online store or social media pages) are governed by those sites’ own privacy policies.

Data Retention and Security

We keep quote requests, order records, and uploaded artwork for as long as needed to serve you — including reorders — and to meet our business and legal recordkeeping needs. Uploaded files are stored privately and shared internally through secure, time-limited links. We use reasonable technical and organizational safeguards to protect your information, though no method of transmission or storage is completely secure.

Your Choices and Opt-Out

• You can unsubscribe from marketing email at any time using the link in the email or by emailing us.
• You can ask us to correct or delete the personal information we hold about you, subject to records we are required to keep.
• You can ask us to stop contacting you by phone or email.
• You can decline to provide information, though we may not be able to quote your job without it.

Changes to This Policy

We may update this policy from time to time to reflect changes in our services or applicable law. The current version is always posted on this page.

Contact Us About Privacy

Questions about this policy or your information? Email info@ultimateswag.com, call (704) 893-8000, or write to us at 207 Talbert Rd, Mooresville, NC 28117. You can also reach us through our contact page.